In the custom system of singa gems, customers can combine personalized solutions from more than 200 basic parameters, including three-dimensional adjustments of inner diameter size (accurate to the 50mm to 70mm range of 0.5mm), width (6mm to 20mm), and thickness (7mm to 12mm). According to the custom business data of 2023, 73% of customers chose hybrid designs, such as combining traditional round bracelets with modern peace bracelet shapes, which increased the product compatibility by 40%. The color grading system provided by the brand covers 15 green concentration gradients. Through a spectrometer, the color difference is controlled within the industry’s top standard of ΔE≤1.5, ensuring that each jade bracelet is as unique as a fingerprint.
At the technical implementation level, singa gems adopts the linkage technology of 3D laser scanning and 5-axis CNC engraving, controlling the conversion error of design drawings within ±0.1 millimeters and achieving the engraving depth accuracy of 0.05 millimeters. After the customer submits the wrist circumference data, the system will generate a 3D rendering model within 24 hours and provide a pressure distribution simulation report to ensure that the peak wearing comfort exceeds 90%. For instance, an Arab customer custom-made a hollowed-out carved bracelet. While maintaining a compressive strength of 300 megapascals, it reduced the weight of traditional bracelets by 35%. This innovation has enhanced the structural stability of the product in high-temperature and high-humidity environments to 99.8%.
In terms of material selection, the customization service offers six jadeite options from different origin sources, ranging from the Moxisha ice type from Myanmar (transparency 92%) to the blue water type from Guatemala (density 3.33g/cm³), with unit prices ranging from 8,000 yuan to 300,000 yuan. Customer research in 2024 shows that the proportion of custom orders using rare materials (such as imperial green or violet bicolor jade) accounts for 28%, and the average annual appreciation rate of these works in the secondary market reaches 18% to 25%. Through blockchain traceability technology, singa gems makes 200 parameters such as the mining coordinates and transportation temperature and humidity records of each raw stone transparent and traceable, reducing the risk of material authenticity to less than 0.1%.
The after-sales guarantee system for the customized process is equally rigorous. Each piece of work is accompanied by a German SCHNORR compressive strength test report, and it is promised that any structural problems within 10 years can be repaired for free. Data shows that the satisfaction rate of customized customers has reached 96.7%, with an average delivery cycle of 21 days, which is 40% shorter than the industry average. Among them, premium VIP customers can also enjoy free polishing and maintenance services once every 12 months. Just as a case shared by a certain film and television star on social media, the custom-made Yanglv threaded bracelet was delivered in just 17 days from design. The 200 spiral patterns carved were inspected by a 100x magnifying glass without any repetitive units. This extreme personalization has enabled singa gems’ custom business to maintain an annual growth rate of over 35% continuously.